Mavericks Blogs

The Pros and Cons of Automating Business Processes

The Pros and Cons of Automating Business Processes

Most industries utilize automation to at least some degree. With plenty of benefits that can be taken advantage of, businesses need to remember that they still must be careful about implementing these systems, as failing to do so could cause downtime and negatively impact productivity. Here are some of the major benefits and detriments that your organizations should consider when examining automation.

The Pros
There is more than one application and way to use automation. While the uses are more general than specific, they can be applied to several different kinds of goals or processes, whether it’s customer service or data processing. In this sense, automation can be used in a pretty universal way.

It’s obvious that certain processes take a considerable amount of time to complete, but if they are handled by automated systems, they can be completed much more efficiently than before. In other words, since you don’t have to focus on these tasks, you can instead devote the time to something else entirely. This effectively adds more time to the workday by removing routine tasks that can be handled by an automatic process.

Minimizing Repetition
If someone has to do the same task over and over again, they are doomed to lose interest and make mistakes. If these tasks don’t require focus, then the employees will likely let their mind wander, and productivity can suffer. This makes even a quick task more likely to be repeated multiple times, making it less likely to yield a return on the investment. Automation makes it more convenient and less risky to leave monotonous tasks to employees. Trust us when we say employees will thank you for taking these tasks off their plate and freeing up their schedule for others.

When someone reaches out to your business, it’s likely they need your help with something, and they need it fast. If you can’t provide it on a convenient time frame, chances are they will take their needs elsewhere. Automation gives them the ability to get help from a chatbot or other similar automated system without the need to staff someone at all times to address immediate needs. This gives you a better chance at being able to respond to their needs when they reach out to your organization.

Potential Cons
Automation might be quite helpful for businesses, but there are some issues that should be addressed in order to ensure it doesn’t become a liability for your business. For example, some processes are simply too complex for a machine to handle in the same way a human brain can. Most automated systems are limited by design, thus ensuring that they will be limited to the task assigned to them. After all, an automated system’s purpose isn’t being fulfilled if you have to provide constant feedback to it. Here are some ways you can make sure the faults of automation sting less:

  • Use automation sparingly: Some of the services that could be automated likely don’t need to be. This is particularly true for more complex issues. Consider that many of the people who contact your business have a point of contact within your organization and regular requests, meaning that working with a human might not be such a bad thing if they are available at that time. In this way, automation supplements human contact rather than replaces it.
  • Have employees direct the automation: If an automation system can’t perform a task on its own, having employees direct it during more complex tasks can work to mitigate the issue. A complicated request can be made, but still processed and understood with the right direction.
  • Ingrate your automation: You don’t want to stop processes midway. As long as your automation is well-designed and thought-out, tasks can be integrated with automation to ensure they are handled in the most complete way possible.

What are some ways your organization can benefit from automation? Let us know in the comments.



No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Tuesday, February 19 2019

Captcha Image

Mobile? Grab this Article!


Tag Cloud

Tip of the Week Security Technology Best Practices Tech Term Privacy User Tips Business Computing Hosted Solutions Mobile Devices Data Data recovery Network Security Productivity Communications Cloud Email Innovation Data Backup Google Cloud Computing Internet Internet of Things Malware IT Services Smartphone Workplace Tips IT Support Hardware Smartphones Artificial Intelligence VoIp Outsourced IT Hackers Saving Money Communication Business Applications Network BDR Information Backup Windows 10 Browser Router Mobile Device Small Business Managed IT Services Miscellaneous Connectivity Android Holiday Data Protection Chrome Microsoft Efficiency Gadgets Business Management Encryption Computer Managed Service Windows Sports How To Money Automation Social Engineering Voice over Internet Protocol Blockchain Infrastructure Business Continuity Access Control Disaster Recovery Computers Two-factor Authentication Comparison Vulnerability Servers Managed IT services Machine Learning Virtual Assistant Word Password Software as a Service Facebook Passwords Identity Theft Server Cybercrime Save Money Office 365 Business Intelligence Cybersecurity CES Telephone System Content Management Fraud Human Resources Paperless Office Settings VPN Keyboard Cleaning Training Display Apps Networking OneNote Work/Life Balance Shortcuts Software Smart Tech Save Time Wireless Internet Help Desk Google Apps IT Plan Entertainment Mobile Computing Health eWaste Disaster Recovery Systems Organizations today Practices Smart Office Remote Worker Security Cameras Big Data Data Security Managed IT Enterprise Content Management Evernote Administrator HIPAA Millennials MSP Telephony Digital Signature Amazon Scam Proactive IT Accountants Upgrade Spam Staff Authentication Telephone Systems Employee data-driven marketplace Charger IT Management Wiring Wi-Fi Business Mangement BYOD Law Enforcement Password Management Specifications WiFi Electronic Medical Records Windows 7 Workforce File Sharing Mobility PDF Devices HVAC Amazon Web Services Warranty Employer-Employee Relationship Virtualization Digital Signage top-line performance Website Wireless Charging Hosted Computing Telecommuting Firewall Hacker Mobile Device Management NIST Microchip Remote Monitoring USB Social Media Social Password Manager Update Collaboration Printer Phishing Google Drive Workers Bandwidth YouTube Credit Cards Camera Google Search Legal business intelligence Cache Data Management Inventory Document Management Remote Work Unified Threat Management Botnet Gmail Cryptocurrency Search Engine Wire Augmented Reality Vendor Thought Leadership Online Shopping Mouse Ransomware Google Docs Alert Nanotechnology Bring Your Own Device Private Cloud Criminal organizations need Cortana Smartwatch Recycling Addiction Safe Mode Microsoft Office Bing Managing Stress Compliance Quick Tips Thank You Net Neutrality Regulation Congratulations ISP Twitter Company Culture Printers